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Policies and Procedures
Enrolment
At WYSE Business College, our Enrolment Policy ensures a fair, transparent, and supportive process for all students. We welcome applications from individuals who meet the course entry requirements and are committed to achieving their learning goals. Our team provides guidance throughout each step, from initial enquiry and eligibility assessment to course selection and enrolment confirmation.
Download the Enrolment Policy
Fee Administration and Refund
Course fees vary depending on the qualification and delivery mode, with payment options available through Eway, Ezidebit, Xero, or direct debit/credit card. Refunds are processed in line with our Fee Administration and Refund Policy, ensuring fairness and compliance with the Standards for RTOs.
Download the Fee Administration and Refund Policy
Privacy
We value and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Any personal details collected during enrolment, study, or communication with us are used solely for educational and administrative purposes. We never share your information with third parties unless required by law or authorised by you.
Download the Privacy Policy.
Additional Support
We are committed to helping every student succeed. Our Additional Student Support Policy ensures that learners have access to the resources and assistance they need throughout their studies. We provide support for language, literacy, and numeracy (LLN), study skills, digital access, and wellbeing needs. Where required, reasonable adjustments are made to help students achieve competency.
Download the Additional Support Policy.
Recognition of Prior Learning (RPL) & Credit Transfer
Through our Recognition of Prior Learning (RPL) and Credit Transfer processes, you can have your existing skills, knowledge, and qualifications formally assessed and credited toward your current course. This helps you avoid repeating content you already know and may shorten your study duration. Our policy outlines the application steps, evidence requirements, and assessment criteria to ensure a fair and consistent process for all students.
Download the RPL & Credit Transfer Policy
Complaints and Appeals
We are committed to ensuring all students are treated fairly and with respect. Our Complaints and Appeals Policy provides a transparent and accessible process for resolving any concerns, issues, or disputes that may arise during your studies. Whether it relates to training, assessment outcomes, or the conduct of staff or other students, we encourage you to raise your concerns so they can be addressed promptly and professionally. We aim to resolve all matters fairly, confidentially, and in line with the Standards for RTOs.
Download the Complaints and Appeals Policy